Privacy & Terms

1. What this policy covers

This Privacy Policy explains how Fluxgo collects, uses, shares, and protects information when you use our website, mobile application, and related services (the “Services”).

Fluxgo helps people find or offer seats in intercity car rides. This policy applies to riders, drivers, visitors, and people who contact our support team.

2. Information we collect

We collect only the information that we need to provide, protect, and improve the Services. This can include:

• Account information, such as your name, mobile number, email address when you provide one, profile photo when you choose one, and account preferences.
• Verification and vehicle information that we need to check a driver, a vehicle, or a ride before publication.
• Trip and booking information, such as route, date, time, seats, luggage, fare, booking status, cancellation, and live-trip details when you use that feature.
• Messages, reports, feedback, and other information that you send to another member or to Fluxgo Support.
• Device and service information, such as device type, app version, language, crash details, security events, and basic usage records.
• Payment information when a paid feature is available. Our payment provider handles payment credentials. Fluxgo receives the transaction status and reference needed to support your booking.

3. How we receive information

You provide information when you create an account, complete a profile, publish a ride, request a booking, send a message, or contact support.

We also receive information from your device, from service providers that help us operate the Services, and from other members who submit a safety or service report.

4. How we use information

We use information for the following purposes:

• Provide search, ride publishing, booking, messaging, payment, and support features.
• Show the trip and profile details that a rider or driver needs to make an informed choice.
• Check accounts, vehicles, and activity. Detect fraud, abuse, unsafe conduct, and technical attacks.
• Send service messages about account access, bookings, changes, safety, and support cases.
• Fix errors, measure service performance, and improve the design and reliability of the Services.
• Meet legal duties, respond to lawful requests, and protect the rights and safety of members, Fluxgo, and the public.

5. When we share information

We share information only when it is needed for the purpose described below, or when the law permits or requires it.

• With a rider or driver, when limited profile and trip details are needed to arrange and complete a booking.
• With service providers that host, secure, support, verify, or process payments for the Services. They must follow our instructions and protect the information.
• With emergency services, regulators, law enforcement, or other parties when we have a legal duty or a good-faith safety reason.
• With a successor if Fluxgo is part of a merger, sale, financing, or other business change. The receiving party must follow applicable privacy duties.

We do not sell your personal information. We do not share your information for another company’s direct marketing without your permission.

6. Location and device permissions

Some features can use location from your device. We request permission before we use precise location. You can change this permission in your device settings.

If you deny a permission, current-location search or another location feature may not work. We do not require precise location for every part of the Services.

7. Your choices and privacy rights

You can review and correct some account details in the Fluxgo app. You can also ask us to access, correct, delete, or restrict use of your personal information, or to withdraw consent where the law allows.

Some information must remain for safety, fraud prevention, legal, accounting, or dispute reasons. We will explain a refusal when applicable law allows us to do so.

Open the Fluxgo app and choose Profile → Help & Support. Create a ticket with “Privacy request” in the subject, or email support@fluxgo.in. Include the account mobile number so we can verify the request. Do not send passwords or payment credentials.

8. Retention and deletion

We keep information for as long as it is needed to provide the Services, meet legal duties, resolve disputes, enforce agreements, and protect safety. We then delete it, anonymise it, or keep it in a secure form that is no longer linked to you when possible.

Some backup copies can remain for a limited period until normal backup cycles replace them. We keep access controls during that period.

9. Security

We use reasonable technical and organisational safeguards for personal information. No internet service can promise complete security. Protect your account credentials and contact us at once through in-app support if you suspect unauthorised access.

10. Children

The Services are for people aged 18 or older. We do not knowingly collect personal information from a child. If you believe a child has provided information, contact us through Profile → Help & Support in the Fluxgo app.

11. Transfers and applicable law

Our service providers may process information in India or another country. When information moves across borders, we use safeguards required by applicable law.

This policy is a product draft for India. Fluxgo will add the final legal entity details, contact details, and any required notices after legal review.

12. Policy changes

We may update this policy when the Services or the law changes. We will post the new version on this page and update the date above. If a change is material, we will provide a clearer notice when required.

1. Agreement to these terms

These Terms and Conditions govern your use of the Fluxgo website, mobile application, and related services (the “Services”). By creating an account or using the Services, you agree to these terms.

If you do not agree, do not create an account or use the Services. The Privacy Policy forms part of these terms.

2. What Fluxgo provides

Fluxgo is a platform that helps drivers offer spare seats and helps riders find intercity car rides. Fluxgo is not a taxi operator, carrier, travel agent, or insurer. A driver and a rider are responsible for their own arrangement and conduct.

We can add, change, pause, or remove a feature. We do not promise that every route, ride, member, or feature will always be available.

3. Eligibility and your account

You must meet all of these conditions:

• You are at least 18 years old and can enter a binding agreement.
• You provide accurate, current, and complete information. Keep it up to date.
• You keep your sign-in details private. Do not share your account or let another person use it.
• You tell us through in-app support if you suspect account misuse or unauthorised access.

4. Driver responsibilities

A driver must have the right to use the vehicle and must hold every licence, registration, insurance policy, permit, and approval that applicable law requires. The vehicle must be safe and suitable for the published ride.

Publish correct route, date, time, seat, luggage, fare, and booking information. Follow traffic rules. Do not drive when impaired, tired, or unable to drive safely. Update or cancel a ride when the plan changes.

5. Rider responsibilities

A rider must provide correct booking information, arrive at the agreed pickup point on time, follow reasonable driver instructions, and respect the vehicle and other members.

Do not bring a person, item, animal, or quantity of luggage that the booking does not allow. Ask in the app before you travel if you need an exception.

6. Rides, bookings, and payment

A ride is available only when the app shows it as available. A booking is complete only when the app shows confirmation. A request is not a booking until the driver accepts it and the app confirms it.

The app shows the fare and any platform charge before you confirm. Follow the in-app payment, cancellation, refund, and receipt instructions. A payment provider may apply its own terms. Do not send payment credentials in a message or support ticket.

Cancellation outcomes depend on the ride and the policy shown in the app. If you cancel late or do not arrive, the app may show a charge, limit, or late-cancellation record where applicable.

7. Safety and emergencies

Use your judgement before and during every ride. Confirm the vehicle and pickup details in the app. Do not enter a vehicle or continue a ride if you feel unsafe.

Fluxgo is not an emergency service. Call local emergency services first when there is immediate danger. Report a safety concern through in-app support as soon as you can. Use the emergency-contact feature when it is available to you.

8. Acceptable use

You must not:

• Break the law, evade a safety check, or use the Services for an illegal purpose.
• Carry a weapon, dangerous substance, stolen property, or another prohibited item.
• Harass, threaten, abuse, discriminate against, or sexually exploit another person.
• Misrepresent your identity, vehicle, route, fare, booking, or reason for travel.
• Share an account, scrape the Services, bypass access controls, introduce malicious code, or interfere with the Services.
• Use a ride as a taxi or other commercial service unless Fluxgo expressly permits it in writing.

9. Messages, reports, and member content

You keep ownership of content that you submit. You give Fluxgo permission to store, copy, and display that content only as needed to operate, secure, support, and improve the Services.

Do not send content that is unlawful, false, private, threatening, hateful, or infringing. We may remove content or limit access when we need to protect people or the Services.

10. Suspension and account closure

We may limit, suspend, or close an account when we reasonably believe that a person breached these terms, created a safety or fraud risk, broke the law, or harmed another member or the Services.

You can stop using the Services and ask for account closure through Profile → Help & Support. Clauses that must continue, including payment, safety, privacy, intellectual property, and liability clauses, continue after closure.

11. Fluxgo content and feedback

Fluxgo and its licensors own the Services, brand, software, design, and other content that we provide. We give you a limited, personal, non-transferable right to use them for their intended purpose.

If you send ideas or feedback, you allow Fluxgo to use them without payment or further permission. This does not transfer ownership of your personal information or member content.

12. Disclaimers and liability

To the maximum extent allowed by law, the Services are provided as available. We do not promise that a ride, route, member, vehicle, message, payment, or feature will be safe, accurate, uninterrupted, or available.

Fluxgo does not control a driver’s or rider’s acts, the condition of a vehicle, road conditions, traffic, weather, or events outside our reasonable control. Nothing in these terms removes a right that applicable law does not allow us to remove.

To the extent allowed by law, Fluxgo is not liable for indirect, special, incidental, or consequential loss that results from use of the Services. The final terms must state any required consumer limits after legal review.

13. Changes to the Services or terms

We may change these terms when the Services or the law changes. We will post the new version here and update the date above. If a change is material, we will give notice when required. Your continued use after the effective date means that you accept the updated terms.

14. India legal details and contact

These are draft terms for an India intercity carpooling service. Before publication, Fluxgo’s legal team must add the final legal entity name, registered address, governing law, courts or dispute process, and any required consumer notices.

For questions, requests, or reports, open the Fluxgo app and choose Profile → Help & Support, or email support@fluxgo.in. Create a ticket or email with a clear subject. Do not send passwords, one-time codes, or payment credentials.